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Contact Support

In the UK, dial:
0870 400 5400

Outside the UK, dial:
+44 121 717 3600

Fax: 0870 400 5001

Email Support

Support service hours

Welcome to the Services website

Capita Customer Support Portal

We are delighted to announce that Capita has launched its brand new customer support portal. This replaced the previous customer support portal to bring you improved functionality and many more benefits, including:

  • Improved, more intuitive navigation
  • Centralised communication channels with Capita
  • Direct access to priority listed downloads
  • Direct access to documentation
  • Scrolling real time announcements

You will need to re-register to access the new portal.

If you have not already, you will need to complete an online form via the new URL: https://mysupport.capita-software.co.uk - a simple guide to registration is available here.

Ideas forum for Services website

User Voice

Following on from the success of the Ideas forum for Prism 3 and Alto, we are opening a similar forum to discuss the Services website. Once you've registered, you can provide feedback on the existing site, raise suggestions for improvements, and vote on other users' ideas. Find out how to register and use the forum by reading Using Library Ideas Guide, or click here to access the forum.