Prism is a simple, yet effective library search tool that brings together customer research requirements with their personal library account functions.
Library searching - intuitive and simple
The Google-style Prism interface offers users a familiar way to make searches for library resources while they also carry out their account administrative tasks. The search box can be embedded on any page to allow a clear customer experience flow. Information is clear, focused and includes links to relevant external resources.
Customer focused staff
Customers are able to carry out their own searches and account requirements, leaving staff free to deal with customer needs in a more focused and meaningful way. The library will be seen as a resource that delivers for those with a specific need and for those with a more general interest.
Enhancements such as cover images, content pages and summaries can be included to improve customer experience.
Benefits of Prism
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Familiar, easy to use searching
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Encourages use of library stock
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Includes enriched content
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Focused and relevant
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Use alongside borrower services